Welcome to Buying Help
Why buy on Nimcost?
Join a marketplace where almost 50 million buyers
worldwide shop for unique items
Millions Of Products
Thousands of Sellers
One Big Family
Buying Items
How buyers can cancel an order:
If you want to cancel an order, you’ll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.
Your Shopping Cart:
You can save fixed-price items you’d like to buy by adding them to your shopping cart while you continue shopping. When you’re ready, you can check out and pay for multiple items in one go.
Resolving Buying Problems
Get help with an item that hasn’t arrived:
If you didn’t get your item, you’re covered under Nimcost’s Money Back Guarantee. We’ll make sure you either receive the item you ordered, or get your money back.
Return an item for a refund:
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return.
Ask Nimcost to step in and help for buyers
If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help.
When something goes wrong with an order, most sellers do their best to fix things for you. Sometimes, though, they aren’t able to resolve your issue, or you can’t come to an agreement with them. When this happens, you can ask Nimcost to step in.
Check the status of your return or missing item request:
If you’ve let the seller know that you either didn’t receive your order or the item doesn’t match their description, you can check the status of your request while it’s being resolved.
Appeal Nimcost’s decision about a return or missing item for buyers:
If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing.
Return shipping for buyers:
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return.
Payments
Paying for items :
When you see an item for sale on Nimcost, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
When you’re ready to pay, simply go to checkout. You’ll be able to select your payment method and review your order details, including your shipping address, before you pay.
Ways to pay:
In most categories, credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You’ll find the payment methods accepted by going to the Shipping and Payments section of the listing.
Checks, money orders, and bank wire transfers aren’t allowed for most eBay purchases. However, you can use these payment methods to buy vehicles, capital and business equipment, real estate, and items you pick up in person. See our Payment methods policy for more details.
You may see a choice of payment currency options at checkout. For example, if you live in the US, and want to pay for an item located in the UK, you may see the option to pay in either GBP or USD.
If you choose to pay in your local currency and it’s different from the currency the item is listed in, you’ll see the exchange rate along with the order total in your local currency at checkout. You’ll also see the currency you used in the order details in your confirmation email.
Troubleshooting payment errors:
If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:
Check you’ve entered your payment details correctly
Make sure your billing address matches the address on your payment method
Try checking out on another device. If you’re using the eBay desktop site, try checking out on the mobile site or app, or vice versa
Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again
Make sure your payment method hasn’t expired. For example, if you’re paying with a credit or debit card, check the expiry date on the card
If you’re using a new credit or debit card, you may need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions
Paying for items with a credit or debit card :
Most sellers on Nimcost accept payment by credit and debit cards. You’ll find the payment methods a seller accepts on their listing.
You can pay for your items on Nimcost with Visa, MasterCard, Discover Card, and American Express. Keep in mind that some sellers may not accept all of these. If you have any questions about paying for your items, you can always contact the seller.
How to pay with a credit or debit card:
Select Credit or debit card on the checkout page, and enter your card details. We’ll secure your card and won’t share your card details with the seller.
If you’d like us to save the card details for your next purchase, select Remember this card for future orders.
Review your order, including your shipping details.
Select Confirm and pay.
Checkout:
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
Coupons and discounts:
Sign up to receive discount offers and coupons to save on your next Nimcost purchase.
Once you’ve signed up to receive coupons and discounts, we’ll send you offers to help pay for all or part of your next Nimcost purchase.
Shipping & Tracking Items
Tracking your item:
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
To improve your help experience, please sign in to your account.
Are you a seller looking to add tracking to your item? Read our article on tracking items you’ve sold
Once the seller ships your item, you can keep track of its progress on its way to you.
Track your order
If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
Track your item
You can also check your order’s delivery status in your Purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.
Delivery date options for buyers:
Estimated delivery dates let you know when you can expect an eBay item to arrive.
If you need your item to arrive before a specific date, check the estimated delivery dates on the listing before you go to checkout.
Where to find the expected delivery date
You can find an expected delivery date on any Nimcost listing that offers shipping. This is usually an estimated date range, and it can get more precise after you confirm your delivery method and address during checkout.
After completing your purchase, you’ll see an updated date range in your purchase history along with any tracking information uploaded by your seller.
How expected delivery dates are calculated:
Delivery dates are indicated by the seller.
Delivery times can vary based on:
Handling time and when you order: Sellers specify how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when you placed the order. If you order late in the day or over the weekend, handling will usually take a little longer
Shipping or courier services:
Most sellers offer a variety of delivery options, so you can choose the service you prefer when you’re checking out – bearing in mind that some services may take longer than others
Item location and shipping address: We’ll take into account how far the item has to travel overall (including any international shipping), and whether delivery is to a metro or rural area
Cleared payment:
Once the order is confirmed, the seller can ship the item. However, sometimes the seller may wait until the payment is in their account before they send your item
If you need to get your item urgently, check to see if your seller offers an express delivery option.
Weekend delivery:
Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. An item’s expected delivery date is based on working days, so weekends and public holidays aren’t included in that calculation.
If the seller doesn’t offer weekend delivery, you can contact them to ask if it’s possible. If the seller agrees to your request, you may have to pay additional shipping fees.
Shipping rates for buyers:
You can find out how much shipping costs in the shipping section of every Nimcost listing. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout.
Where to find the cost of shipping:
You can find the cost of shipping, as well as the seller’s shipping options—including any express shipping services or combined shipping discounts—and whether tracking is available, on the listing. Select See details next to the shipping cost at the top of the listing. Alternatively, select the Shipping and payments tab.
If you’re buying multiple items from the same seller, you may be able to save on the shipping costs if the seller offers combined shipping.
Increased shipping rates after a purchase:
Once you’ve bought an item, the seller can’t increase shipping rates without asking your permission to do so. If the seller makes a change that you don’t agree with, and you can’t resolve the issue directly with them, contact us and we’ll step in to help.
Saving through combined shipping:
Most sellers on Nimcost are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a shipping discount because the seller saves money by combining items.
If you’ve already paid for a number of items you ordered from the same seller, and the packages haven’t been marked as shipped, the seller may still be able to combine shipping if you ask them.
How to combine shipping:
Many sellers automatically combine shipping if you’re buying multiple items from them. All you need to do is add the items you want to buy to your cart and you’ll see the combined shipping total at checkout.
Changing your shipping details after a purchase:
you’ve already completed your purchase but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know.
If the seller has already sent your package, they won’t be able to make changes to your order. If possible, try to collect your item from the address used at checkout.
Changing your shipping address after you’ve bought an item
Sellers generally can’t change the shipping address that you provided at checkout.
If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.
Once you’ve asked a seller to cancel the order, they can either accept or decline your request within 3 calendar days.
If the seller accepts, we’ll send a confirmation of the cancellation to both your registered email address and your Nimcost Messages.
If the seller declines, or has already shipped your order, the package will be sent to the address you originally selected.
If the seller doesn’t respond within the 3 calendar days, and you haven’t paid yet, the order will be automatically canceled.
If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you. Here’s how:
Go to Purchase history, and find the order you want to cancel.
Select Contact seller.
Choose Request to cancel this order, and then Contact the seller.
Explain to the seller why you need to cancel, and select Send.
For more help, see our article on canceling an order.
If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.
Changing the shipping service after you’ve bought an item
If the seller hasn’t sent your package yet, you can ask them if it’s possible to change the shipping method. If they agree, you may need to pay extra for an express or tracked option.
If the seller isn’t willing to change the shipping method, you can ask them to cancel the order using the button above, and buy the item again with the correct shipping method.
Changing your shipping details at checkout
When you’re buying an item, we’ll automatically enter your primary shipping address in the Ship to field at checkout.
If it’s incorrect, or if you want to send the item to a different address, select Change. You can then edit the address, select a different address, or add a new address.
Before completing your purchase, always make sure to double check that your address and shipping service are correct.
Finding Items & Managing Purchases
Your purchase history:
You’ll find all your orders from the past 3 years in your purchase history. It’s also the place to go if you need to return an item, pay for your purchases, or view your order details.
How to delete items in your purchase history:
You can’t permanently delete items from your purchase history, but you can hide items you’ve bought in the last 60 days. Here’s how:
Select the More actions dropdown next to the item you’d like to hide.
Choose Hide item. If you hide something by mistake, simply select Undo.
How to find items you bought more than 60 days ago
You’ll see items you bought in the last 60 days when you go to your purchase history. To see older items you’ve bought, you can change the date range displayed.
Go to See orders at the top of your purchase history and choose the year from the dropdown. Your purchases will automatically update to reflect the year you selected.
Your Nimcost order number:
You’ll receive an order number every time you make a purchase on Nimcost.
You’ll need your order number if you ever need to speak to us or your seller about a purchase. You’ll find the 12-digit order number in the following places:
- Your order details
- Your purchase history
- Your order confirmation email
Where to find your order details:
You can find all the information about a purchase, including shipping address, order number, and tracking details, in your order details. Follow these steps to find your order details:
Select Purchase History.
Find your item in the list.
Select View order details.
From here, you’ll also be able to let us know if the item hasn’t arrived on time, or start a return if there’s something wrong.
Your order confirmation email:
Every time you purchase an item on Nimcost, you’ll receive an order confirmation email letting you know your order is complete and that your item should soon be on its way.
Your order confirmation email will contain your estimated delivery date, any available tracking information, and your order number.
If you can’t find it, check your junk folder. If it’s not in your junk folder, go to the Account section of Nimcost to confirm that your registered email address is correct. You’ll also find the information sent in the email in your purchase history order details.
Finding a listing:
You can find listings you’ve browsed lately in your recently viewed items. However, if the listing isn’t there, the item may have been purchased, or we needed to remove the listing.
If you can’t find a listing you saw earlier, you can try:
- Scrolling further down the search results page
- Entering some slightly different keywords
- Using advanced search
A listing I was interested in has disappeared:
This can happen for a few reasons:
- The seller ended the listing early. Sometimes sellers leave a message in the listing explaining why it was ended sooner than expected. If you were watching the item, the listing may still appear in your Watchlist
- Someone else bought the item using Buy It Now so the listing ended immediately
- We removed the listing because it didn’t comply with one of our policies.
The listing for the item I bought has disappeared:
If you’ve bought an item but can’t find the listing on the site anymore, you should still be able to find the listing details in one of the following places:
- Your Purchase history – Be sure to scroll through all sections, including Canceled items, Canceled invoices, and Returns and canceled orders
- Your order confirmation email – This email includes all your order details and a link to the listing.
If we’ve removed a listing, and you’ve already bought and paid for the item, we recommend waiting 10 days for it to arrive. If your item hasn’t arrived after 10 days, let us know. If you receive your item, but want to return it, you can request a refund.
Your recently viewed items:
You can find the listings for items you’ve browsed lately in your recently viewed items.
You’ll need to sign in to your account to see your recently viewed items. If you weren’t signed in when you were browsing Nimcost, the listings you viewed might not appear in your recently viewed items.
How to find your recently viewed items:
You can find your recently viewed items in the following places on Nimcost:
- Go to My Nimcost the top right-hand corner and select Recently viewed
- Select Your Recently Viewed Items on the homepage
If you’re looking for the listing of an item you were interested in but can’t find it in your recently viewed items, have a look at our article about finding a listing.
If you’re thinking about buying an item, you can add it to your Watchlist so it’s easier to find.
How to delete your recently viewed items:
You won’t be able to delete individual items from your recently viewed items, but you can clear all items you’ve viewed.
To do this, go to Recently viewed and select Clear all.
Your Watchlist:
If you have your eye on something but are not quite ready to commit, you can add it to your Watchlist while you make up your mind.
You can add up to 400 items to your Watchlist, so you don’t have to worry about losing track of items you’re considering buying. You’re under no obligation to buy items on your Watchlist, but keep in mind that other members can still buy the items you’re watching.
How to use your Watchlist:
Add an item: Select Add to Watchlist beneath the buying options on the listing
View your Watchlist: Go to Nimcost Homepage or my account page and select the watchlist icon
Remove an item: Simply tick the box beside each item and select Delete. You can select and delete multiple items at once
Filter your listings: Use the Sort dropdown to sort listings by most relevant, time left, price, seller ID, or date added
Organize your Watchlist: By default, you’re automatically shown all active and ended listings together. You can filter your results to view active or ended listings separately by selecting the dropdown menu beside Status
All About Feedback
Viewing and changing feedback left for sellers:
You can find all of the feedback you’ve left for sellers in your Feedback profile. From there, you can also follow up, make changes, or add comments to the feedback you’ve left.
Once you’ve left feedback, you won’t be able to edit or delete it. If you’d like to add extra information to your original feedback, you can leave a follow-up comment. If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision.
Handling feedback disputes with sellers:
When you leave feedback, you’re letting others know about your buying experience with a seller. If the seller doesn’t believe the feedback was fair, they may dispute it.
If there’s a problem with your order, contact the seller first and try to resolve the issue before you leave feedback.
Why a seller might dispute your feedback:
Positive ratings and good feedback help a seller grow their business and reputation on Nimcost.
If something goes wrong and they receive negative feedback as a result, they may choose to explain what happened by responding to your comments or by requesting a feedback revision.
Here are some reasons why a seller may dispute your feedback:
- The issue(s) that led to your feedback was beyond their control
- They’ve resolved your issue and would like you to revise your feedback
- They feel you’ve been unfair or overlooked some information
What happens when a seller asks for a feedback revision:
If a seller sends a feedback revision request, we’ll send you an email with all the details. You’ll then have 10 days to either:
- Revise the feedback – Select Accept request in the email and we’ll guide you through the process of changing your rating and comment. When you revise or remove feedback, your original comments will no longer be visible on Nimcost
or
- Decline the request – Select the Decline request in the email and state your reason for doing so. If you’d like to keep your reasons private, select I don’t want to share the reason with the seller
If you haven’t taken any action after 7 days, we’ll send you a reminder. If you don’t respond after 10 days, the revision request will expire and the feedback won’t be changed.
Seller ratings:
You can find the best and most reputable sellers on Nimcost by looking at their seller rating, feedback score, and the number of items they’ve sold.
Seller ratings let you know how other buyers have found the experience of making a purchase from your seller. The higher the seller’s feedback score, the better the seller.
How feedback scores and seller ratings work:
When you buy an item on Nimcost, you can rate your experience with the seller. The ratings you give are then added to the seller’s overall feedback and detailed seller rating scores.
A seller’s feedback score is displayed as a percentage beneath their username on their listings. If a seller has a score of 99.5%, it means that 99.5% of the buyers who left feedback for them had a positive experience.
Working With Sellers
Contacting a seller:
How you contact a seller on Nimcost depends on whether you’ve already bought an item from them or not.
To improve your help experience, please sign in to your account.
You’ll find answers to most questions you have about an item on the listing, but if you can’t find what you’re looking for, sellers are usually happy to help if you contact them.
You can contact the seller through your Purchase history by selecting Contact seller next to the item.
Contacting a seller before you buy an item:
Not all sellers accept questions before you buy an item. If the seller accepts questions, you’ll see Contact seller in the Seller Information section of the listing.
Here’s how to get in touch with a seller who accepts questions:
Go to the Seller Information section at the top of the listing and select Contact Seller.
Choose the topic that best matches your question on the Find answers page.
If you can’t find a solution to your question, select Other, then select Contact the seller.
Type your question for the seller.
Select Send a copy to my email address if you’d like to receive a copy of the message.
Select Send message.
Report an issue with a seller
We created policies to make sure eBay is a safe place to buy and sell. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it.
If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—Please read the the articale about product returns above in the Resolving Buying Problems Section
If you spotted an item that shouldn’t be listed on Nimcost, you don’t have to report the seller; just let us know by reporting the item
You should only report a seller if you think they’re violating our policies. For example:
- They offer to sell you a listed item outside of Nimcost
- They do not intend to complete the sale
- They send threatening messages or use abusive or vulgar language
- They published another member’s contact information
- The seller gave you false contact information
- You suspect the seller is under the age of 18
Avoiding seller fraud:
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.
Seller fraud is any attempt by sellers to misrepresent themselves, or the products they’re selling.
Signs of seller fraud
Here are some warning signs to look out for:
- Short duration listings: Fraudulent sellers often want to close a deal quickly. The longer their listing is on eBay, the greater their chances of being caught, so be cautious when you see one-day listings. However, there are valid exceptions to this, such as tickets to an event happening soon
- Heavily discounted or sold-out items: Be wary if a seller has lots of high-value items at suspiciously low prices, or a stock of hard-to-find goods that are sold out everywhere else. If a deal seems too good to be true, it probably is
- Off-Nimcost contact or payment: Nimcost Messages is the safest way to contact other members. Always be careful if a seller asks for your personal contact details, such as an email address or phone number. They may be trying to get you to complete a purchase off Nimcost, for example by paying cash or transferring money to an overseas account. This is against our policy, and your purchase wouldn’t be covered by our Nimcost Money Back Guarantee
- Unsafe payment methods: We don’t allow some payment methods on Nimcost, because the payment can’t be traced or recovered if there’s a problem. You shouldn’t go ahead with a transaction if a seller asks you to pay using a method that’s not included in our Accepted payments policy
Seller ratings:
You can find the best and most reputable sellers on Nimcost by looking at their seller rating, feedback score, and the number of items they’ve sold.
Seller ratings let you know how other buyers have found the experience of making a purchase from your seller. The higher the seller’s feedback score, the better the seller.
How feedback scores and seller ratings work:
When you buy an item on Nimcost, you can rate your experience with the seller. The ratings you give are then added to the seller’s overall feedback and detailed seller rating scores.
A seller’s feedback score is displayed as a percentage beneath their username on their listings. If a seller has a score of 99.5%, it means that 99.5% of the buyers who left feedback for them had a positive experience.