Money-Back Guarantee

At Nimcost, we are dedicated to providing a seamless and satisfying shopping experience for all our customers. We understand that purchasing products from various vendors may raise questions about the return and refund process. To put your mind at ease, we offer a comprehensive money-back guarantee that protects your interests and ensures your satisfaction.

Our Guarantee to You

If you are not completely satisfied with your purchase on our platform, you can request a refund within 30 Days from the date of delivery. Our money-back guarantee covers the following scenarios:

1. Product Quality Issues: If the product you received is damaged, defective, or not as described by the vendor, you are eligible for a full refund. Please contact our customer support team, and we will guide you through the return process.

2. Order Cancellation: If you change your mind about a purchase and wish to cancel an order before it is shipped, you can do so within 24 hours]. We will process a full refund for the canceled order.

3. Late Delivery: In the event of a delayed delivery beyond the estimated delivery date, you may be eligible for a refund or compensation. Please reach out to our support team for assistance.

4. Vendor Non-Responsiveness: If a vendor fails to respond or address your concerns within a reasonable timeframe, we will step in to ensure a resolution or provide a refund.

How to Request a Refund

To request a refund, follow these steps:

1. Log in to your account on Nimcost.

2. Go to the “My Orders” section and select the order you wish to refund.

3. Click on the “Request Refund” button and provide the reason for your refund request.

4. Our customer support team will review your request and get back to you within response time, 48 hours with further instructions.

5. Once your refund is approved, you will receive the refund amount through the original payment method used during purchase.

Terms and Conditions

1. The money-back guarantee applies only to products purchased through Nimcost. If you purchased products directly from individual vendors, their respective refund policies will apply.

2. Refunds will be issued to the original payment method used during purchase.

3. The condition of returned products should be as close to the original condition as possible, with all original packaging and accessories intact.

4. Refunds may take 5-10 business days to be processed and appear in your account.

5. For any issues or concerns related to your refund request, please contact our customer support team at Support@Nimcost.com or by pressing the button down- below.

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