1. Vendor Registration and Approval:

• Vendors must register and apply to sell on our platform.
• We reserve the right to review and approve vendor applications based on set criteria, including product quality, authenticity, and adherence to guidelines.

2. Product Listing Guidelines:

• Vendors must provide accurate and detailed product descriptions, images, pricing, and categorization for each listing.
• Prohibited products or content, including illegal items or content that violates copyright or trademark laws, will not be allowed.

3. Commission and Fees:

• Vendors will be charged a commission or fees for each successful sale made through our platform.
• The commission structure and payment details will be outlined in the vendor agreement.

4. Order Fulfillment:

• Vendors are responsible for processing orders promptly and accurately.
• Expected processing times, shipping methods, and delivery timelines should be clearly communicated to customers.

5. Returns and Refunds:

• Vendors must adhere to our platform’s return and refund policy.
• Customers have the right to request returns and refunds for eligible products, and vendors should process such requests accordingly.

6. Customer Service and Disputes:

• Vendors are expected to provide excellent customer service and respond to customer inquiries promptly.
• In case of disputes or customer complaints, vendors should work cooperatively with our platform to resolve issues.

7. Privacy and Data Protection:

• Vendors must handle customer data with utmost care and in compliance with applicable data protection laws.
• Vendors are not allowed to share customer data with third parties without explicit consent.

8. Intellectual Property Rights:

• Vendors must ensure they have the necessary intellectual property rights to sell their products on our platform.
• Any infringement of copyright, trademark, or intellectual property rights will result in appropriate action.

9. Prohibited Activities:

• Vendors are strictly prohibited from engaging in fraudulent activities, spamming, or selling illegal or prohibited products.
• Violation of these policies may lead to account suspension or termination.

10. Termination of Vendor Accounts:

• Our platform reserves the right to terminate or suspend a vendor account for violations of policies or any other breach of the vendor agreement.
• Vendors have the right to appeal account suspension or termination.

11. Policy Updates:

• We may update our policies from time to time, and vendors will be notified of any changes.